# Shipping FAQ
Q: Where can I ship to?
A: Sellers can currently ship to the United States, Canada, Australia, and New Zealand.
Q: How long do I have to ship my items?
A: Sellers should ship out their items within 3 business days after the sale.
Q: Can I refund the shipping label I created through District and create a new one if I entered in the wrong information?
A: Yes. You can refund your shipping label from your dashboard if it has been less than 24 hours since you created it. To refund, go to the Fulfillment tab -> view the shipment - tap 'Refund Label' button at the bottom.
Q: How do I ship from Canada to the United States?
A: If you're a Canadian seller you can create your labels through District or Custom Shipping. Please view the ['Shipping Items'](/selling/shipping/shipping-items.md) guide for more details.
Q: How do I send a partial refund for shipping?
A: Go to your Seller Dashboard > Orders tab & view the order -> tap 'refund' + enter refund amount and click 'refund'.
Q: Will buyers be notified when tracking is added?
A: If you use [**District Shipping**](https://help.district.net/selling/shipping/shipping-items/using-district-shipping), tracking is automatically attached to the order and buyers are automatically notified of tracking updates. If you use [**Custom Shipping**](https://help.district.net/selling/shipping/shipping-items/using-custom-shipping), be sure to add tracking back to the shipment so your fulfillment records stay up to date.
Q: Can I use my own shipping software or carrier account?
A: Yes. If you prefer to create labels outside the District-powered site, you can use [**Custom Shipping**](https://help.district.net/selling/shipping/shipping-items/using-custom-shipping) and add tracking back to the order afterward
Q: Does District support ShipStation?
A: Yes. Sellers who use [**ShipStation** ](https://help.district.net/selling/shipping/shipping-items/using-custom-shipping)can manage label creation through that workflow and then return tracking to their fulfillment records.
Q: Can I export fulfillment data for use with my own carrier account?
A: Yes. Sellers can use **Export Fulfillment** workflows to export open shipments for use with external shipping tools.
Q: Can I use Pirate Ship with District?
A: Yes. Sellers can export unfulfilled shipments, purchase labels in [**Pirate Ship**](https://help.district.net/selling/shipping/shipping-items/using-custom-shipping/using-pirate-ship-with-district), and then return tracking data to their fulfillment workflow.
Q: What is a Shipping Cost Adjustment?
A: Mail carriers such as USPS and UPS may audit shipments and apply a cost adjustment, or shipping surcharge, to account for added transportation expenses. These surcharges are passed directly from the mail carrier and are typically received within 30-60 days after shipment. Any surcharges applied to your account can be viewed within your District wallet.
Shipping surcharges typically occur when a shipping label’s weight/dimensions/service doesn’t match the package as shipped. In order to avoid these adjustments, weigh and measure the packed package before purchasing your label and round up both weight and dimensions (example: 4.1 oz should be entered as 5 oz; 10.1 inches should be entered as 11 inches). Also select the correct service and packaging (example: do not use USPS Priority Mail packaging with a USPS Ground Advantage label).
Q: Can I dispute a Shipping Cost Adjustment?
A: If you think these adjustments are incorrect, you can open a dispute with USPS by visiting or with UPS by opening the shipment in your Fulfillment tab and using the "File Dispute" button near the bottom of the shipment modal.
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