Shipping FAQ

Q: Where can I ship to?

A: District sellers have the option to ship to the United States, Canada, Australia, and New Zealand.

Q: How long do I have to ship my items?

A: Sellers should ship out their items within 3 business days after the sale.

Q: Can I refund the shipping label I created through District and create a new one if I entered in the wrong information?

A: Yes! You can refund your shipping label on District if it's been less than 24 hours since you created it. To refund, go to District website > Fulfillment tab - view the shipment - tap 'Refund Label' button at the bottom.

Q: How do I ship from Canada to the United States?

A: If you're a Canadian seller you can create your labels through District or Custom Shipping. Please view the 'Shipping Items' guide for more details.

Q: How do I send a partial refund for shipping?

A: Go to the District website > Seller Dashboard > Orders tab > view the order - tap 'refund' > enter refund amount - tap 'refund'.

Q: What is a Shipping Cost Adjustment?

A: Mail carriers such as USPS and UPS may audit shipments and apply a cost adjustment, or shipping surcharge, to account for added transportation expenses. These surcharges are passed directly from the mail carrier and are typically received within 30-60 days after shipment. Any surcharges applied to your account can be viewed within your District wallet.

Shipping surcharges typically occur when a shipping label’s weight/dimensions/service doesn’t match the package as shipped. In order to avoid these adjustments, weigh and measure the packed package before purchasing your label and round up both weight and dimensions (example: 4.1 oz should be entered as 5 oz; 10.1 inches should be entered as 11 inches). Also select the correct service and packaging (example: do not use USPS Priority Mail packaging with a USPS Ground Advantage label).