Shipping FAQ

Q: Where can I ship to?

A: District sellers have the option to ship to the United States, Canada, Australia, and New Zealand.

Q: How long do I have to ship my items?

A: Sellers should ship out their items at least 3 business days after the sale.

Q: Can I refund the shipping label I created through District and create a new one if I entered in the wrong information?

A: Yes! You can refund your shipping label on District if it's been less than 24 hours since you created it. To refund, go to District website > Fulfillment tab - view the shipment - tap 'Refund Label' button at the bottom.

Q: How do I ship from Canada to the United States?

A: If you're a Canadian seller you can create your labels through District or Custom Shipping. Please view the 'Shipping Items' guide for more details.

Q: How do I send a partial refund for shipping?

A: Go to the District website > Seller Dashboard > Orders tab > view the order - tap 'refund' > enter refund amount - tap 'refund'.