Owner Moderation & Control Tools

As the owner of a District, you have several tools to manage members, sellers, live interactions, & more!

Managing Members

('Members' applies to all users joined to your District including sellers, moderators, etc.)

• Ban a member from your District entirely

  • Go to Seller Dashboard > Members Tab

  • Search for the member and select them

  • Tap Ban

• Remove a member’s ability to chat in your public channels

  • Go to Seller Dashboard > Members Tab

  • Search for the member and select them

  • Check/uncheck Chat - Allow member to chat in public channels

• Block users on an individual level

  • Search for the username

  • Tap the three dots next to their name

  • Select Block

  • Note: Any user can also block another user individually, not just owners.

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Live Moderation

• Delete chat messages in a live

  • Hold down on the chat message

  • Tap the trash can icon

• Block, ban, or kick a user from a live

  • Tap on the user’s name

  • Choose Block (removes them from interaction with you), Ban (removes them from the District entirely), or Kick Out (removes them from just that specific live session)

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Assigning Admins & Moderators

Owners don’t have to manage everything alone! You can assign Admins & Moderators to help oversee your District.

• Admins have management controls such as editing District details, approving or removing sellers, creating collections, banning members, and more.

• Moderators have controls such as removing chats from live streams, deleting listings, and more.

For more information, check out the the guide on Admin & Moderator Roles.

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Managing Sellers

• Approve or reject sellers in a multi-seller marketplace

  • Go to Seller Dashboard > Members Tab

  • Select Seller View

  • Search for and select a seller

  • Approve or reject their request

• Control whether a seller can go live

  • You can allow or disable a seller’s ability to go live while keeping them as a seller

• Change a seller’s role to a regular member or vice versa

  • Go to Seller Dashboard > Members Tab

  • Select Seller View

  • Search for and select the seller

  • Change their role to Member

For more information, check out the Managing Sellers guide.