Refunds

As a seller, you can issue full or partial refunds directly through your Seller Dashboard on the District website. (This feature is not yet available on iOS.)

How it works:

1. On the District website (not app), go to your Seller Dashboard.

2. Tap the "Orders" tab.

3. Tap the Order to view the specific order details.

4. Tap the "Refund Order" button at the bottom to see refund options:

   1. Manual Refund: Enter the refund amount manually, then select a refund reason.

   2. Select Items: Choose specific items within the order to refund (include taxes and shipping), then select a refund reason.

5. Tap "Refund" to process.

Refunds take 5-10 days to appear on a customer's statement. Payment processing fees for the original payment will be covered by the seller.