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  1. District Policies & Programs

Seller Protection

PreviousDistrict Buyer ProtectionNextCommunity Roles

Last updated 3 months ago

When you make a sale in any District marketplace, you’ll be covered by District Seller Protection. That means we’ll protect you against disputes and chargebacks.

To qualify for Seller Protection, you must:

  • Sell the item on an District marketplace and be set-up on District Payments.

  • Send the item as described (in good packaging) with tracked shipping on District to the correct address* in a reasonable timeframe. You must keep proof of shipping & delivery. Items over $1,000 must ship with insurance.

  • Keep evidence that your item shipped was as described.

  • Item must arrive as described**

*shipments to an intermediary or processing station instead of directly to the address provided on the District sale can disqualify an order for Seller Protection

**items damaged in transit or not as described in the listing are not covered by District Seller Protection

We also offer Buyer Protection for all customers on District. Check out our policy

here