Failed Payments

Payment failures happen from time to time due to expired cards, insufficient funds, or bank holds. District has built-in safeguards to help both sellers and buyers resolve these issues quickly.

For Sellers: Managing Failed Buyer Payments

What Happens When a Payment Fails?

• The item is immediately moved to the buyer’s cart, where it is held for 48 hours.

• The buyer receives an automatic email notification with a link to complete their purchase via the cart.

• You can check your Orders dashboard for a status update.

What Can Sellers Do?

Give the Buyer Time – if the buyer is a regular in your marketplace or has strong history, they likely will complete the transaction. Buyers have 48 hours to update their payment and complete the purchase.

Send a Friendly DM – If you’re concerned about the order, message the buyer directly on District to remind them that their items are still in their cart.

Escalate to Support if Needed – If you have some larger concerns or need help resolving the issue, contact District Support at [email protected].

If payment has not been resolved within 48 hours, Choose Next Steps:

• If the buyer still wants the item(s) and you are comfortable selling to them, contact District Support who can re-add the item(s) to the buyer’s cart.

• If you do not wish to complete the transaction to the buyer, you are free to relist the item(s).

By resolving failed payments quickly, both sellers and buyers can help ensure smooth and successful transactions! If you're a buyer looking for guidance on handling failed payments, check out this guide.

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Need Help?

If you have any questions or need assistance, reach out to District Support: [email protected]