How do I handle failed payments?
Payment failures happen from time to time due to expired cards, insufficient funds, or bank holds. District has built-in safeguards to help both sellers and buyers resolve these issues quickly.
For Buyers: Resolving a Failed Payment
What Happens When Your Payment Fails?
Your item is moved to your cart and held for 48 hours so you can checkout.
You receive an email notification with a link to complete the purchase.
How to Complete Your Purchase
Visit Your Cart – Log into District and check your cart for the item.
Update Your Payment Method:
Correct any expired or incorrect card details.
Try an alternative payment method (PayPal, Apple Pay, etc.).
Clear Bank Holds & Retry – If your bank flagged the transaction, call them to approve the charge, then retry the payment.
Complete the Payment Within 48 Hours – If the payment is not completed in time, the seller may relist the item.
Need More Time? – If 48 hours pass and you still want the item, contact [email protected] to request the item be re-added to your cart.
Need Help?
If you have any questions or need assistance, reach out to District Support: [email protected]
By resolving failed payments quickly, both sellers and buyers can ensure a smooth and successful transaction! If you are a seller wondering how to handle failed payments please check out this guide.
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