> For the complete documentation index, see [llms.txt](https://help.district.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.district.net/buying-in-a-marketplace/buying-and-payments/buyer-faqs/how-do-i-handle-failed-payments.md).

# How do I handle failed payments?

Payment failures happen from time to time due to expired cards, insufficient funds, or bank holds. District has built-in safeguards to help both sellers and buyers resolve these issues quickly.

### **For Buyers: Resolving a Failed Payment**

#### **What Happens When Your Payment Fails?**

* Your item is moved to your cart and held for 48 hours so you can checkout.
* You receive an email notification with a link to complete the purchase.

#### **How to Complete Your Purchase**

1. **Visit Your Cart** – Log into District and check your cart for the item.
2. **Update Your Payment Method:**

* Correct any expired or incorrect card details.
* Try an alternative payment method (PayPal, Apple Pay, etc.).

3. **Clear Bank Holds & Retry** – If your bank flagged the transaction, call them to approve the charge, then retry the payment.
4. **Complete the Payment Within 48 Hours** – If the payment is not completed in time, the seller may relist the item.
5. **Need More Time?** – If 48 hours pass and you still want the item, contact <support@district.net> to request the item be re-added to your cart.

***

### **Need Help?**

If you have any questions or need assistance, reach out to District Support: [**support@district.net**](mailto:support@district.net)

By resolving failed payments quickly, both sellers and buyers can ensure a smooth and successful transaction! If you are a seller wondering how to handle failed payments please check out this guide.