How do I handle failed payments?
Payment failures happen from time to time due to expired cards, insufficient funds, or bank holds. District has built-in safeguards to help both sellers and buyers resolve these issues quickly.
Last updated
Payment failures happen from time to time due to expired cards, insufficient funds, or bank holds. District has built-in safeguards to help both sellers and buyers resolve these issues quickly.
Last updated
Your item is moved to your cart and held for 48 hours so you can checkout.
You receive an email notification with a link to complete the purchase.
Visit Your Cart – Log into District and check your cart for the item.
Update Your Payment Method:
Correct any expired or incorrect card details.
Try an alternative payment method (PayPal, Apple Pay, etc.).
Clear Bank Holds & Retry – If your bank flagged the transaction, call them to approve the charge, then retry the payment.
Complete the Payment Within 48 Hours – If the payment is not completed in time, the seller may relist the item.
Need More Time? – If 48 hours pass and you still want the item, contact [email protected] to request the item be re-added to your cart.
If you have any questions or need assistance, reach out to District Support: [email protected]
By resolving failed payments quickly, both sellers and buyers can ensure a smooth and successful transaction! If you are a seller wondering how to handle failed payments please check out this guide.