> For the complete documentation index, see [llms.txt](https://help.district.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.district.net/marketplace-faqs/district-buyer-protection.md).

# District Buyer Protection

If your order never ships or your item arrives not as described\*, you’ll receive a full refund. **Just report the issue to District Support within 48 hours of delivery or within 10 days of purchase,** whichever comes first.

You may be asked to return the item. If so, we’ll provide a prepaid shipping label.

For high-value items, additional documentation may be required before a refund is issued.

This coverage doesn’t apply to items picked up in person, or to services or digital goods unless the listing specifically includes Buyer Protection.

If no issue is reported during the protection window, payment is automatically released to the seller. Once that happens, all sales are final and no refunds will be provided.

\*“Not as described” means the item you received is materially different from what was shown or stated by the seller during the listing or livestream. This includes wrong items, missing key parts, major undisclosed damage, or clearly misrepresented condition. Minor cosmetic flaws, typos, or issues visible on screen don’t qualify.

{% embed url="<https://districtdotnet.typeform.com/to/SY3psui0>" %}


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